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CRM

Customer Relationship Management

  • Online portal for Dubai Government.
  • Complete management and operational software for Dubai Police.
  • More than 50,000 users can login simultaneously through WEB.
  • Overall communication done through high firewall protection.
  • All data maintained at ORACLE database.
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Benefits
  • Improved customer service, loyalty and retention.
  • Better and more timely decision making.
  • Higher productivity and efficiency.
  • Better protection of data privacy.
  • Avoidance of bribe.
  • Anti corruption.
  • Reduce manpower.
Audience
  • SIRA – Security Industry Regulatory Agency
  • SSCC – Security Systems Compliance Center
  • SSP – Security Service Provider
  • SSU – Security Service User
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Online-portal
Services through Online Portal
  • SSP and SSU can apply NOC and SIRA ID Card to SIRA.
  • SIRA provide NOC to Security Service Providers, Security Service Users companies.
  • SIRA provide SIRA ID card for Event Security Guard, Security Guard, Security System Engineer, Security System Technician and Security Manager etc.,
  • SIRA provide other NOC for Import and Exports Shipment / armored vehicles / Security Equipment etc., to Security Service Providers, Security Service Users, Other Companies, Other Individuals and Other Departments.
  • SIRA issue a fine to SSP and SSU, if SIRA found any illegal activities.
  • SSP can generate and provide online agreement for CCTV, Alarm, ANPR Installation and maintenance to SSU.
  • SSCC can generate the online audit report and provide to SSU and SSP.
Software Features
  • System generated government certificate.
  • Graphical reporting.
  • Dashboard for SIRA, SSCC, SSP and SSU.
  • User can able to login through UAE Pass and Emirates ID.
  • Mobile application for auditing.
  • Generate invoice and payment receiving process with chart of accounts.
  • Online payment.
  • User management.
  • Alerts and notifications send through this portal, Email and SMS.
Software